Terms & Conditions

Simple rules that explain how our website works and what happens when you buy our dog products. These terms are written in easy words so everyone can understand them.

What Are Terms & Conditions?

Terms & Conditions are like rules for using our website and buying our products. Think of them like the rules you follow at school or when playing a game. These rules help everyone know what to expect and how to treat each other fairly.

Important: You Must Agree to These Rules

By using our website or buying our products, you agree to follow these rules. If you don't agree with these rules, please don't use our website or buy our products.

These rules apply to everyone who visits our website. This includes people who just look around, people who buy products, and people who contact us. The rules help protect both you and our company.

How to Use Our Website Properly

Things You Can Do on Our Website

1. Look at information about Freedom Joint Drops - You can read about our dog supplements and how they help pets feel better.
2. Buy products for your dog - You can order Freedom Joint Drops if you think they will help your pet.
3. Contact us with questions - You can send us emails or messages if you need help or have questions.
4. Read reviews and testimonials - You can see what other dog owners say about our products.
5. Share our website with friends - You can tell other pet owners about our website if you think it will help them.

Things You Cannot Do on Our Website

1. Copy our website content without permission - You cannot take our words, pictures, or videos and use them on your own website.
2. Try to break or hack our website - You cannot try to damage our website or get into areas you're not supposed to see.
3. Send spam or mean messages - You cannot send us lots of unwanted messages or be rude to our team.
4. Pretend to be someone else - You cannot use a fake name or pretend to be another person when contacting us.
5. Share false information about our products - You cannot lie about what our products do or spread rumors about our company.

Age Requirements

You must be at least 18 years old to buy products from our website. If you're younger than 18, ask a parent or guardian to help you order products.

Rules for Buying Our Products

How to Place an Order

Placing an order is like making a promise to buy something. When you click "buy now" or "add to cart" and complete the checkout process, you're telling us you want to buy Freedom Joint Drops. We'll then prepare your order and send it to you.

1. Choose your products - Pick how many bottles of Freedom Joint Drops you want to buy.
2. Fill out your information - Tell us your name, address, and how you want to pay.
3. Review your order - Make sure everything looks right before you finish buying.
4. Complete your purchase - Click the final button to place your order.
5. Get confirmation - We'll send you an email to confirm we got your order.

Order Confirmation

After you place an order, we'll send you an email within 24 hours. This email will have your order number and details about what you bought.

Product Availability and Pricing

Sometimes we might run out of products or need to change prices. If this happens after you order, we'll contact you right away to let you know what's going on. You can choose to wait for more products or get your money back.

How Payment Works

Ways to Pay

1. Credit cards - We accept Visa, Mastercard, American Express, and Discover cards.
2. Debit cards - You can use your bank debit card to pay for orders.
3. PayPal - You can pay through your PayPal account if you have one.
4. Other secure payment methods - We may offer additional safe ways to pay.

We charge your payment method when we ship your order. This means your credit card or bank account gets charged when we send your Freedom Joint Drops in the mail, not when you first place the order.

Payment Security

We use special security technology to keep your payment information safe. We never store your full credit card number on our computers.

What Happens if Payment Fails

Sometimes payments don't go through for different reasons. This might happen if your credit card is expired, you don't have enough money in your account, or your bank blocks the payment. If this happens, we'll try to contact you so you can fix the problem.

Shipping and Getting Your Products

Where We Ship

We ship Freedom Joint Drops to most places in the United States. We cannot ship to every country or every address, so please check during checkout to see if we can deliver to your location.

How Long Shipping Takes

1. Processing time - It takes us 1-2 business days to prepare your order before we ship it.
2. Shipping time - After we ship your order, it usually takes 3-7 business days to reach you.
3. Total time - From when you order to when you get your products is usually 4-9 business days.
4. Tracking information - We'll send you a tracking number so you can see where your package is.

Shipping Address

Make sure your shipping address is correct. If you give us the wrong address and your package gets lost, you might need to pay for shipping again.

Delivery Problems

Sometimes packages get lost or damaged during shipping. If this happens, contact us right away and we'll help fix the problem. We might send you a new product or give you your money back, depending on what happened.

Returns and Getting Your Money Back

Our Money-Back Promise

180-Day Guarantee

We give you 180 days (about 6 months) to try Freedom Joint Drops. If you're not happy with the product, you can get your money back!

We want you and your dog to be happy with Freedom Joint Drops. If the product doesn't help your dog or you're not satisfied for any reason, you can return it and get your money back. This is our promise to you.

How to Return Products

1. Contact our customer service team - Send us an email or call us to start the return process.
2. Tell us why you want to return the product - We like to know what went wrong so we can improve.
3. Get return instructions - We'll tell you exactly how to send the product back to us.
4. Send the product back - Use the instructions we give you to mail the product back.
5. Get your refund - Once we receive the returned product, we'll give you your money back.

Refund Timeline

After we get your returned product, it takes 5-10 business days to process your refund. The money will go back to the same credit card or payment method you used to buy the product.

Your Responsibilities as a Customer

What We Expect From You

1. Give us accurate information - When you place an order, make sure your name, address, and payment information are correct.
2. Use products safely - Follow the directions on the Freedom Joint Drops bottle and talk to your vet if you have questions.
3. Be respectful - Treat our customer service team with kindness and respect when you contact us.
4. Keep your account information private - Don't share your login information with other people.
5. Report problems quickly - If something goes wrong with your order, tell us as soon as possible.

Important Safety Reminders

Always Talk to Your Vet First

Before giving Freedom Joint Drops to your dog, ask your veterinarian if it's safe. Your vet knows your dog's health best and can give you the right advice.

You are responsible for using Freedom Joint Drops safely with your dog. This means following the dosing instructions, watching your dog for any problems, and stopping use if your dog has a bad reaction. We're here to help, but you know your dog best.

Our Website Content and Copyrights

What Belongs to Us

Everything on our website belongs to us or our partners. This includes all the words, pictures, videos, logos, and design elements. Think of it like artwork in a museum - you can look at it, but you can't take it home without permission.

1. Website text and articles - All the words we wrote about Freedom Joint Drops and dog health belong to us.
2. Product photos and videos - Pictures and videos of our products are our property.
3. Company logos and trademarks - Our Freedom Joint Drops logo and company name are protected.
4. Website design and layout - The way our website looks and works is our creation.

What You Can and Cannot Do

You can use our website for personal reasons, but you cannot copy our content. This means you can read our articles and look at our pictures for your own learning, but you cannot put them on your own website or use them to sell products.

Copyright Protection

If you use our content without permission, we might have to take legal action to protect our rights. Always ask us first if you want to use something from our website.

What We're Responsible For (And What We're Not)

What This Means in Simple Terms

We try our best to make good products and provide great service. However, we cannot control everything that happens, and we cannot promise that our products will work perfectly for every dog. This section explains the limits of what we can be responsible for.

Things We Are Responsible For

1. Making quality products - We promise to make Freedom Joint Drops using good ingredients and safe manufacturing.
2. Shipping your order correctly - We'll do our best to send you the right products to the right address.
3. Providing good customer service - We'll try to answer your questions and help solve problems.
4. Honoring our money-back guarantee - If you're not satisfied, we'll give you a refund according to our policy.

Things We Cannot Control

1. How your individual dog reacts to the product - Every dog is different, and we cannot guarantee specific results.
2. Problems during shipping - Sometimes packages get lost or damaged by the shipping company.
3. Your dog's overall health condition - We make supplements, not medicine, and cannot cure diseases.
4. Technical problems with our website - Sometimes websites have glitches or go offline temporarily.

Important Limit

If something goes wrong, the most money we would owe you is what you paid for the product. We cannot pay for other costs like vet bills or other damages.

How We Solve Problems Together

Our Problem-Solving Process

If you have a problem with our products or service, we want to fix it quickly and fairly. Most problems can be solved by talking to each other and finding a good solution for everyone.

1. Contact our customer service first - Send us an email or call us to explain what's wrong.
2. Give us time to investigate - We'll look into the problem and figure out what happened.
3. Work together on a solution - We'll try to find a way to fix the problem that makes you happy.
4. Follow up if needed - If the first solution doesn't work, we'll try something else.

Most Problems Are Easy to Fix

In our experience, most customer problems can be solved quickly with a phone call or email. We want you to be satisfied with your purchase!

If We Can't Agree

Sometimes we might not be able to agree on how to solve a problem. If this happens, we might need to use a formal process called arbitration instead of going to court. This is usually faster and less expensive for everyone.

When We Update These Rules

Why We Might Change These Terms

Sometimes we need to update these terms and conditions. This might happen if we add new products, change how our website works, or if laws change that affect our business. Think of it like updating the rules for a game to make it better.

How We'll Tell You About Changes

1. Email notification - We'll send you an email if we have your email address.
2. Website announcement - We'll put a notice on our website about the changes.
3. Updated date - We'll change the "last updated" date at the top of this page.
4. Time to review - We'll give you at least 30 days to read and understand any big changes.

What Happens After We Make Changes

After we update these terms, continuing to use our website means you agree to the new rules. If you don't like the new terms, you can stop using our website.

Which Laws Apply

These terms and conditions follow the laws of the United States. If there are ever any legal questions or problems, we'll use American laws to figure out what to do. This helps everyone know which rules apply to our agreement.

If any part of these terms turns out to be illegal or unenforceable, the rest of the terms still apply. Think of it like removing one broken rule from a game - the other rules still work fine.

Questions About These Terms?

If you have any questions about these Terms & Conditions, please contact us:

Email: [email protected]

Website: freedomjointdrop.com

We're here to help make sure you understand all the rules and feel comfortable using our website and products.