A privacy policy is like a promise we make to you about your personal information. When you visit our website or buy our dog joint drops, we might collect some information about you. This policy tells you exactly what information we collect, how we use it, and how we keep it safe.
Simple Version:
We only collect information that helps us send you the dog joint drops you ordered and answer your questions. We never sell your information to other companies, and we keep everything safe and private.
When you buy Freedom Joint Drops, we need some basic information to send your order. This is the same information you would give to any store when buying something online or in person.
- Your name: So we know who to send the package to
- Your address: So we know where to mail your dog's joint drops
- Your email: To send you updates about your order
- Your phone number: In case the delivery person needs to contact you
- Payment information: Like your credit card number (but we keep this extra safe)
When you visit our website, some information gets collected automatically. This happens with every website you visit, and it helps us make sure our website works properly.
- Your IP address: This is like your computer's mailing address on the internet
- What pages you visit: This helps us know which pages are most helpful
- What device you use: Whether you're on a phone, tablet, or computer
- What browser you use: Like Chrome, Safari, or Firefox
- How long you stay: This tells us if people find our information helpful
We only use your information for good reasons that help you get your dog's joint drops. We never use your information for anything sneaky or bad.
- Process your order: We use your name and address to ship your Freedom Joint Drops
- Send order updates: We email you when your order ships and when it arrives
- Answer your questions: If you contact us for help, we use your information to respond
- Improve our website: We look at which pages people visit most to make our site better
- Prevent fraud: We check orders to make sure they're real and not from scammers
- Follow the law: Sometimes laws require us to keep certain records
We Never:
Sell your information to other companies, spam you with unwanted emails, or use your information for anything you didn't agree to.
We only share your information with companies that help us deliver your order. These companies have to promise to keep your information safe too.
- Shipping companies: Like FedEx or UPS, so they can deliver your package
- Payment processors: Companies that safely handle credit card payments
- Email services: To send you order confirmations and updates
- Customer support: Companies that help us answer your questions
- Website hosting: Companies that keep our website running
- If required by law: Police or courts might ask for information in legal cases
- To prevent fraud: If someone tries to steal or scam, we might share info with authorities
- Business changes: If our company gets sold, the new owners would get customer information
Important Promise:
We will NEVER sell your personal information to marketing companies or anyone else who wants to send you ads or spam.
Cookies are like tiny notes that websites leave on your computer to remember you. They're not the kind you eat! Think of them like a name tag that helps our website recognize you when you come back.
- Shopping cart cookies: Remember what you put in your cart when you leave and come back
- Login cookies: Keep you signed in so you don't have to type your password every time
- Preference cookies: Remember settings like your language or location
- Analytics cookies: Help us count how many people visit our site and what they look at
- Security cookies: Help protect our website from hackers and bad guys
You Can Control Cookies:
Your web browser (like Chrome or Safari) lets you turn off cookies if you want. But some parts of our website might not work as well without them.
You have important rights when it comes to your personal information. These rights give you control over your data and how we use it.
- See your information: You can ask us to show you what information we have about you
- Fix wrong information: If we have something wrong, you can ask us to correct it
- Delete your information: You can ask us to delete your personal information (with some exceptions)
- Stop emails: You can unsubscribe from our emails at any time
- Download your data: You can ask for a copy of your information in a computer file
- Limit how we use it: You can ask us to use your information less or differently
Using your rights is easy! Just send us an email or call us. We'll help you with any requests and usually respond within a few days.
Special Note for Kids:
If you're under 18 years old, your parents or guardians can make these requests for you. We take extra care to protect children's information.
We use many different tools and methods to keep your information safe from bad people. Think of it like having multiple locks on your house to keep burglars out.
- Encryption: We scramble your information so only we can read it
- Secure servers: Your information is stored on protected computers
- Limited access: Only employees who need your information can see it
- Regular updates: We constantly update our security to stay ahead of hackers
- Monitoring: We watch for suspicious activity 24 hours a day
- Employee training: Our staff learns how to handle information safely
What You Can Do:
Use a strong password for your account, don't share your login information, and log out when using public computers. These simple steps help keep your information extra safe!
We care extra much about protecting children's information. Our website and products are meant for adults who want to buy joint drops for their dogs.
- Age requirement: You must be 18 or older to buy from our website
- No targeting kids: We don't try to collect information from children
- Parent controls: If a child accidentally gives us information, parents can ask us to delete it
- School projects: If you're doing a school project about our website, please ask your parents first
Parents:
If you think your child has given us personal information, please contact us right away. We'll delete it as quickly as possible.
We mainly serve customers in the United States, but people from other countries sometimes visit our website. Different countries have different rules about privacy.
- US-based company: Our company and servers are located in the United States
- US laws apply: We follow American privacy laws and regulations
- International rights: We try to respect privacy rights from other countries too
- Data transfers: Your information might travel between different countries over the internet
European Users:
If you live in Europe, you have special rights under GDPR laws. Contact us if you want to exercise these rights.
Sometimes we need to change this privacy policy. This might happen if we add new features to our website or if privacy laws change.
- We'll notify you: If we make big changes, we'll send you an email
- Check the date: The date at the top shows when we last updated this policy
- Keep using our site: If you keep using our website after changes, it means you agree to them
- Ask questions: If you don't understand a change, please contact us
Tip:
Bookmark this page and check it once in a while to stay updated on how we protect your privacy.
If you have any questions about this privacy policy or how we handle your information, please don't hesitate to contact us. We're friendly and happy to help explain anything that's confusing.
What to Include in Your Message:
Tell us your name, your question or concern, and any order numbers if you're a customer. The more details you give us, the better we can help!